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SNE/Change Management Specialist

Type of position:  Seconded National Expert
Job Type:  15 September 2022 at 23:59 CET

Type of position: Seconded National Expert 

Job title: SNE/Change Management Specialist

Deadline for applications: 15 September 2022 at 23:59 CET 


The European Medicines Agency is a decentralized body of the European Union with all its offices and Headquarters based in Amsterdam, the Netherlands. Its core responsibility is the protection and promotion of public and animal health through the evaluation and supervision of medicines.


We are looking for National experts on secondment. This means staff from other European public-sector bodies can work at the European Medicines Agency (EMA) for short periods of time through the national expert on secondment (SNE) programme. The aim of this programme is to enhance and develop the relationship between European public administrations.


SNEs serve a dual role: they bring their expertise to EMA and take back to their home administration the knowledge acquired during their period of secondment. SNEs remain in the service of their employer. Secondment is not equivalent to employment, nor does it lead to employment by EMA. Periods of secondment may last between six months and two years. This is renewable once or more, up to a total of four years.


This announcement is governed by the Rules governing the secondment of national experts. For further information please visit our Careers portal.



About this role


The Agency is looking for a Seconded National Expert in Change Management to support the activities in the office of Digital Workplace in the Core Services Department of EMA’s Information Management Division. Digital Workplace leads the way to a future digital EMA workforce powered by best-in-class collaboration tools and services. It is responsible for bringing innovations to the EMA ecosystem of digital collaboration tools, as well as providing the first point of contact with IT for internal and external customers, via the EMA Service Desk portal.

The position is offered for an initial period of two years with a possibility for extension. You will join a team of service specialists and technical advisors.

The Information Security Implementation plan must deliver important capabilities and strengthen the secure exchange of data between EMA and the national authorities. The Seconded National Expert will support EMA and the national authorities in the implementation of the plan by applying change management principles to ensure a smooth transition. The role will focus on the following concrete tasks related to change management:


  • Communicate the need for changes, downtimes, improvements in an efficient and effective manner, translate technical jargon into layman terms to seek buy-in and understanding, and tailors the message according to the target audience.
  • Coordinate content management processes to meet the needs of users. Use content publishing systems to manage published content across different channels.
  • Liaise with national authorities to coordinate the timely maintenance and upgrades of systems, and the implementation of the Information Security Implementation plan.


The following skills are considered essential for the role:


  • Excellent understanding of change management principles
  • Willingness to lean and adopt new technical and soft skills

Job description


  • Responsible for the design, creation and effective operation of a change enabler network for a pending change;
  • Prepare for change by assessing the magnitude of change (as is versus to be) and the organisation’s change readiness and capacity to absorb change;
  • Manage the co-creation of the Change Management Strategy and plan with the project manager, business sponsor and the project team. Drive the implementation of the Change Management Strategy and plan;
  • Lead identification and analysis of change adoption risks and support implementation of countermeasures; 
  • Identify and mitigate resistance in collaboration with project manager, sponsors and the project team;
  • Responsible for the identification and analysis of stakeholders and the design and implementation of stakeholder management activities. Liaise with internal and external stakeholders and in collaboration with project manager, sponsors and managers; 
  • Responsible for the co-creation of a detailed change impact analysis and determining change management interventions;
  • Manage the co-creation of and agreement on metrics to measure change adoption. Responsible for tracking, reporting and analysis of metrics as well as ensuring agreement on follow up actions;
  • Responsible for the creation, implementation and tracking of a communications strategy and plan to ensure meaningful communication with stakeholders, in coordination with the project manager, sponsor and change team;
  • Responsible for learning needs analyses as well as design and implementation of training plans to build capability for change, in close collaboration with the project manager, trainers and subject matter experts;
  • Structurally exchange change management knowledge and experience with stakeholders and peers. Seeks out new methods, tools and techniques. Applies new insights in projects;
  • Contributes to improving the change management framework;
  • Grow the change management competency of agency staff.


Communication and professional contacts


In particular, a Change Management Specialist will:


  • Manage stakeholders at all levels inside and outside the agency. Communicates using appropriate techniques and approaches, clearly and consistently in line with the agreed strategy;
  • Facilitates meetings and workshops in support of clear outcomes;
  • Applies appropriate negotiation and persuasion techniques towards stakeholders;
  • Translates technical information into logical stories for expert and lay stakeholders.


Essential requirements



  • A level of education which corresponds to completed university studies of at least three years attested by a diploma;


  • 3 years from the time when a university degree was awarded on completion of a minimum of three years of study.
  • Leading the implementation of change management strategies and the end-to-end change management process, achieving successful adoption of changes by internal and external stakeholders; 
  • Working with diverse teams;
  • Collaborating with a variety of stakeholder groups across different technical and business fields;
  • Application of change management tools and techniques within a structured framework.


Skills & Knowledge

  • Power Point, Word and Excel;
  • Communications techniques and étiquette;
  • Logic and argumentation.


Nice to have



  • Degree in communications, (organisational) psychology, human resources management, business administration or similar.


Experience in

  • Formal communications including letters, newsletters and surveys; 
  • Presenting to large audiences;
  • Leading workshops with internal and external stakeholders;
  • Managing a team;
  • Project management;
  • Coaching;
  • Training;
  • Working in institutional environments.


  • Professional degree or certificates in i) change management, ii) project management, iii) communications, iv) training design and delivery, v) organizational psychology or vi), human resources.



Domenico Scarlattilaan 6 - 1083 HS Amsterdam - The Netherlands

Telephone +31 (0)88 781 6000 - Email


© European Medicines Agency, 2022. Reproduction is authorised provided the source is acknowledged.

Join us to work for every patient in Europe!

Who we are?

Serving a population of 500 million citizens, we promote and protect public animal health in EU Member States, as well as the countries of the European Economic Area, by ensuring that all medicines available on the EU market are safe, effective and of high quality. 

What do we offer?

  • Meaningful work contributing to protecting the health of every individual and animal in Europe within multinational, multidisciplinary team
  • Development opportunities (e.g. internal mobility, mentoring, peer coaching, career reflection programme, etc.)
  • Work-life balance (flexible working arrangements, teleworking, generous annual leave plus official holidays)


(applicable only to Temporary and Contract vacancies) 

  • Initial 5 year contract with competitive monthly tax-free salary and household & children’s allowances (where applicable)
  • Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave
  • Relocation assistance
  • Excellent  health insurance scheme and social benefits
  • Retirement Pension Plan 

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