Trainee (Process Management)

About the traineeship programme

The Agency is looking for motivated, qualified recent graduates or students on an Erasmus+ or other programme or PhD students or Master's students (who posses a previous degree), who are interested in gaining experience and contribute to the Agency’s work for every patient in Europe. The purpose of a traineeship at the Agency is to perform tasks that are predominantly in the interest of the trainee’s training and principally serve to increase the trainee’s knowledge and to gain relevant experience.

Placement description

We are looking for a trainee in the Staff Relations and Support.

Specific objectives and projects

This traineeship offers an opportunity to be involved in two main areas:

As a Process Management trainee you will be involved in the ongoing implementation of the redesign of processes identified under the new Process architecture.

• You will identify digital gaps and automation opportunities by comparing new process requirements with current system capabilities.
• Based on the identified gaps, you will contribute to formulating requirements for digital solutions to address inefficiencies, improve automation, and enhance user experience.
• You will be involved in the management of workshops & design thinking sessions to design new versions of existing processes or establish new ones.
• You will be involved in drafting relevant process description documents.

You will also be involved in the EMA's HR Strategy by:

• Supporting HR product owners to assure that their product/processes are reviewed in line with the process management guidelines of the A-Division.
• Supporting the development of the HR Service Catalogue, including establishing SLAs, and ensuring alignment with redesigned processes.

Learning outcomes

During this traineeship, you will not only learn about the importance of establishing effective and efficient processes, but also will practically work with colleagues from across the organisation on developing and redesigning actual processes used to deliver HR services.

You will be supporting colleagues in organising workshops and design thinking sessions to improve processes and assure that may be further automated. Through this, you will also gain hands-on experience on how to leverage digital tools to streamline processes and the stakeholder engagement needed for this kind of transformation.

You will gain practical experience in process mapping, identifying relevant key metrics, and documenting them.

Eligibility criteria

To be eligible for consideration for this placement, you are required to:

1. Enjoy full rights as a citizen of a European Union Member State or Iceland, Lichtenstein and Norway;
2. Possess a university degree in Business Administration, Economics, Human Resources, or a related field. Knowledge of process management, service design, and process mapping is an advantage.
    (minimum of three years or more) that must have been obtained between 6 May 2024 and 6 May 2025 or be a university student on an Erasmus + or a similar programme or a PhD student or a Master's student with a previous fully finished degree in the areas mentioned before.
3. A thorough knowledge of English (at least level C1) and good knowledge of other official EU language (at least B2) of the Common European Framework for Languages

For criteria 1 and 2, you will be required to provide proof in the application form and at the interview stage. Failing to present these documents may result in the disqualification from the procedure.

Additional skills

• Knowledge of process management, service design, and process mapping is an advantage.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with different teams.
• Attention to detail and organisational skills.
• Interest in process improvement and digital transformation.

Behavioural Competencies

You will demonstrate the following behavioural competencies:

• Communication skills
• Interpersonal skills
• Working with others
• Adaptability
• Research and analytical skills
• Learning and development

Expected selection timelines

Conditions of traineeship

The traineeship is offered for 10 months (1 October 2025 – 31 July 2026) and takes place at the Agency’s premises in Amsterdam with possibility for teleworking up to 40% of working time from The Netherlands and occasional teleworking from outside The Netherlands. Traineeships are offered for either full-time or part-time (80% or 50%) if combined with university studies.

The Agency pays a monthly stipend of €1,942.19 for a full-time traineeship (reduced accordingly for 80% or 50%) and a travel contribution upon joining the Agency.

Each trainee will have a mentor at the Agency who will guide the trainee through the programme.

The conditions of employment are stated in the Executive Decision on rules governing the traineeship programme at the EMA available here.